Live Operation Engineer (payment company)

(HK)

About the Company

Our client is a global Fintech group headquartered in Hong Kong. The vision is to deliver the best experience to our customers and build an innovative Blockchain ecosystem, so we’re seeking a highly motivated team member to join a new project to build a payment / blockchain / e-commerce related product.

Responsibilities 

  • Work directly with customer service, product management, development team, marketing manager, and community management to coordinate activity and facilitate efficient communication.
  • Drive gains in customer satisfaction by ensuring that key complaints are prioritized and addressed rapidly, through both software and process improvements.
  • Own the issue priority list, taking into account views of each discipline balanced against commercial and customer satisfaction imperatives.
  • Monitor retention curves, user reviews and community feedback to quickly spot and act on issues in game updates across multiple platforms.
  • Support maintenance releases, go-lives and troubleshooting calls.
  • Assists in diagnosing and solving production issues in Linux environment
  • Recommends alternative processes and solutions.
  • Work to integrate, automate and support the organisation’s AWS configuration management system

Requirements

  • 1 – 3 years working experience in programming, IT maintenance and incident/problem/change management related business
  • Bachelor’s degree, major in Computer Science, Information Technology or equivalent
  • Experience in SQL and data analysis
  • Excellent analytical thinking skills, including both the science (e.g., modelling) and the art (e.g., be curious about the business, form and test innovative hypotheses).
  • Strong organizational, management and execution skills with prior experience
  • Experience working with Linux operating systems
  • Experience with performing support and administrative tasks within Amazon Web Services (AWS) is a plus
  • Experience in scripting and programming languages (Python, PowerShell, Bash) is a plus
  • Knowledge in Devops, Kubernetes, Docker is a plus
  • Knowledge in cypto/paymemt/fintech is a plus
  • Self-starter, able to identify obstacles and work through solutions.
  • Adept at building relationships throughout the organization.