Solution Engineer (crypto payment)

(SG)

About the Company

Our client, who is the pioneer in the B2B crypto payment, is one of the few companies granted with digital payment token service license by MAS. The company covers over 900 clients, operating in 60+ countries.

Responsibilities

  • Conducting merchant discovery calls with Business Development Team
  • Meeting with merchants and then strategizing with our Business Development team to tailor solutions to varying customer needs
  • Drafting and delivering presentations on targeted products
  • Testing system performance and fixing bugs
  • Assist merchants in troubleshooting and resolving queries during the integration phase and follow-up support
  • Provide solutions and contribute to proof of concepts outside of the box for some special projects
  • Developing relationships and maintaining customer relations
  • Supporting the Business Development team with all technical related queries
  • Document and monitor requirements and customer feedback to propose future software updates in order to improve customer satisfaction

Requirements

  • Passionate about the crypto industry
  • Bachelor’s degree in Computer Science or Software Engineering or equivalent experience
  • Minimum 2 years of work experience as a Solutions Engineer
  • Good understanding/experiences with technical tool sets (databases, APIs, coding)
  • Independent, strategic thinker who demonstrates strong analytical and problem solving skills
  • Excellent interpersonal, communication, organization and prioritization skills
  • Strong customer focused and results oriented